FAQ

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Below you’ll find the answers to the questions we get asked frequently.

Coach-hire-Amsterdam-services

General

Coach hire Amsterdam is a family-owned agency that focusses on the highest standards in coach services. This means, modern vehicles, professional drivers and a personal and effective support from our office team.

▪ We provide all kinds of coach services, a few of our services
▪ Airport transfers
▪ Local transfer (point A-B)
▪ Day tours
▪ Mult-day programs
▪ Event and congress services

Unfortunately the old historic part of Amsterdam is not accessible with a regular coach. However, there are some good alternatives with smaller coach sizes (that are still allowed in this part). Easily ask our team for advice.

Coach hire Amsterdam operates in Amsterdam and of course the rest of the country (Netherlands). But also with trips towards Belgium, Luxembourg and France we can assist you.

We work for many (international) companies, event companies and travel agencies.

Event logistics

We are highly specialized in congress and event services, this means that if you need to transfer many persons (for example 250 persons) at the same time, our experience can come in very useful. We provide logistics for many big events and venues that count on our experience. Good to know: we can already start our services when your guests arrive at the airport or train stations, with private or group transfers towards the hotel.

Feel free to contact us by e-mail and mention as much as possible details (dates, timings, programs, numbers of persons etc). After this, one of our travel specialists will contact you to discuss all needs.

For bigger event logistics, we always provide an on site coordinator and support staff. For big project we can also organize traffic marshals.

Safety and insurance

Yes, all coaches have seatbelts and the latest safety measures on board.

Yes, the coach is insured for accidents (guests inside are insured). On top of that, we provide a third-party liability insurance just in case.

No, we don’t provide a personal travel insurance. We recommend arranging a travel insurance ahead of the actual visit.

Legal

▪ Are you travelling with us and crossing a border (for instance a coach service from Netherlands towards Belgium)? Then we would require an official passenger list
▪ First name
▪ Last name
▪ Date of Birth
▪ Gender.

We follow the official EU driver regulations, this means that we need to follow official rules regarding breaks and (maximum) working hours of drivers. We will take this into consideration and mention this to you if it could affect your program.

Other

No worries, contact our office and we will check with the driver if they have found something. You can later collect this at our office or we can sent it back to you (extra charge).

If you want to book a multi-day program you can keep the same driver and coach with you. In that case, the driver should receive a 1 person room incl. breakfast and the meals needs to be provided. Our clients can decide if they book the extra rooms and provide meals or that they prefer us to arrange the hotel overnights and meals.

Yes, with the support of ZOYO Travel (a DMC that is also part of the same group), we can provide all kinds of additional services such as walking tours, local experiences, tickets, canal cruise and many more.

The coaches and fleet

▪ Mercedes V class (max 7 passengers)
▪ Mini-coach Mercedes Sprinter (max 11-22 passengers)
▪ Midi-coach (25-31 passengers)
▪ Regular coach (35-60 passengers)
▪ Double decks coach (78-91 passengers)
▪ VIP coaches, perfect for boards, meetings & more entertainment if required.

We have a few options for electric coaches, however the current options are limited as the market for electric coaches is not that big yet. However, if you have specific demands feel free to share your request with our team.

All modern options that you would expect. This means that most vehicles have the latest safety systems, seatbelts, fridge, LED screens and comfortable seats.

This depends on the type of vehicle. For instance, the mini-coaches (till 28 seats) don’t have much luggage space available. However, for the regular coaches there is much space available. Doubts about your luggage in combination with the preferred coach size? Easily contact our team for advise.

Of course, all our vehicles have a microphone available.

Booking

▪ Easily send us an e-mail with as much as possible details
▪ Date of the services
▪ Program you have in mind
▪ Timings (if not known, approx.)
▪ Number of persons
▪ Other important details (luggage, flight information etc)
▪ After we received your details, you receive in most cases within 24 hrs a quote

Depending on the available time before the service take place and season, we can place options for you.

Pricing and payment

The price for coach rent is based on the driver hours, type of vehicle, distance and season.

You can pay with bank transfer.

We require a deposit of 30 % upon confirmation and a final payment of 70 % latest 30 days prior the services take place.

▪ Company-Institution name
▪ Address
▪ Registration number (if any)
▪ Tax number
▪ Purchase number: if applies

Disabilities

Yes, don’t worry about that.

Yes, of course a foldable wheelchair always fit in the luggage compartment. If you require a coach suited for fixed wheelchairs, this is possible as well (we have 2 coaches available with a lift inside).

Extra services

If you want something special and unique, we can provide very exclusive coaches. Perfect for board meetings on route, presentations or just a ‘break out’ session during the day. Also for product launches or festival shuttles those good a great fit. This type of vehicles have all the luxury and additional space with plenty of multimedia options and connectivity.

Yes, we can organize cool drinks in the coach and/or lunch packages during the journey. Easily contact our team for options.

Not all coaches have Wifi, if Wifi is mandatory please mention this during your reservation request.

Most of our vehicles have power outlets and/or USB outlets. This means, you can charge your device.

Yes, for longer journeys it makes sense to have a bit more space. We offer 3 types of travelling classes: Tourist class (up to 74 cm, standard on most vehicles), Comfort class (up to 85 cm) and Royal Class (94 cm). If you have any specific preferences, let us know during your booking request.

CONTACT

Still have questions?

Have you not found the answer to your question, or do you have additional questions? Our staff is ready for your call.

Can’t find answer you’re looking for?

Please send an e-mail towards info@coach-hire-Amsterdam.nl or call: 

Coach-hire-Amsterdam - Coach company Amsterdam Customer Service